Refund policy
Return & Refund Policy – 3abayad
3abayad.com is operated by AH2 SARL Sole Partner (Commercial Registry Beirut No. 1033763 - Ministry of Finance Reg. Nb. 4053868), Lebanon.
Because our products are perishable, refrigerated food items, we cannot accept returns or exchanges once an order has been delivered. This is a food safety requirement — once a product has left our cold chain, we cannot verify how it has been stored, and we cannot resell or restock it. Refunds are issued only in the cases described below (damaged or incorrect items).
Please review your order carefully before completing your purchase. If you have questions about product details, packaging, or delivery before you order, contact us at hello@3abayad.com.
Damages and Issues
We take great care in packaging and quality-checking each item before it is shipped. However, if your item arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery at hello@3abayad.com with your order number and photos of the item. We will review your case and respond with the appropriate next steps.
Exceptions / Non-Returnable Items
Refunds are not issued in the following cases, including but not limited to:
- Change of mind
- Products that have been opened, unsealed, or partially consumed
- Products stored outside the required refrigerated conditions after delivery
- Sale or discounted items
- Gift cards
We currently deliver within Lebanon only.
Questions?
We understand that shopping online can sometimes raise questions. Please don’t hesitate to reach out to us before placing your order at hello@3abayad.com. We are here to assist you.
Thank you for understanding and supporting 3abayad.