Privacy Policy

Last updated: July 12, 2026

3abayad.com is operated by AH2 SARL Sole Partner, a company registered in Lebanon, trading as "3abayad", which sells liquid egg whites in Lebanon. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, communicate with us on WhatsApp, or otherwise interact with 3abayad.

Information We Collect

We may collect the following information when you use our website or services:

  • Contact details, such as your name, phone number, email address, and WhatsApp number.
  • Delivery details, such as address, location notes, preferred delivery timing, and order instructions.
  • Order details, such as selected package, quantity, order history, and customer support notes.
  • Payment and checkout information processed through Shopify and supported payment providers. We do not store full card details on our own systems.
  • Website usage information, such as device, browser, IP address, pages viewed, and analytics or cookie data.
  • Messages and attachments you send to us, including through WhatsApp, email, forms, or social media.

How We Use Information

We use personal information to:

  • Process orders, deliveries, and customer support requests.
  • Communicate with you through WhatsApp, SMS, email, phone, or social media about orders, renewals, delivery updates, and support.
  • Manage inventory, delivery planning, accounting, and internal operations.
  • Improve our website, products, pricing, customer experience, and marketing.
  • Detect fraud, protect our business, comply with legal obligations, and enforce our policies.

WhatsApp Communications

WhatsApp is one of our primary customer communication channels. If you message us on WhatsApp or provide your WhatsApp number, we may use it to respond to your requests, confirm orders, coordinate deliveries, and provide customer support. WhatsApp communications are also subject to WhatsApp and Meta's own terms and privacy policies.

Sharing Information

We may share personal information with trusted service providers only as needed to run the business, including:

  • Shopify and payment providers for ecommerce, checkout, and order processing.
  • Delivery partners or internal delivery staff for fulfillment.
  • Google Workspace tools for internal records, spreadsheets, files, and email.
  • Meta, WhatsApp, Instagram, or advertising tools for messaging, analytics, and customer communication.
  • Accountants, legal advisors, and compliance providers where required for business administration.

We do not sell your personal information.

Cookies And Analytics

Our website may use cookies, pixels, and similar technologies to keep the site working, understand traffic, measure marketing performance, and improve the customer experience. You can control cookies through your browser settings, but some site features may not work correctly if cookies are disabled.

Data Retention

We keep personal information only for as long as needed for orders, customer support, accounting, legal obligations, fraud prevention, and legitimate business records. We may delete or anonymize information when it is no longer needed.

Security

We use reasonable technical and organizational measures to protect personal information. No system is completely secure, and we cannot guarantee absolute security of information transmitted online or through messaging platforms.

Your Choices

You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational requirements. You may also ask us to stop sending non-essential marketing messages.

Children's Privacy

Our products and services are not directed to children. We do not knowingly collect personal information from children.

Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

Data controller: AH2 SARL Sole Partner
Trading as: 3abayad
Registered in: Lebanon
Registered Address: Karam El Aris Street, Al Moatez Building, Floor 9, Bourj Abi Haidar, Bachoura, Beirut, Lebanon
Commercial registration no.: 1033763
For privacy questions or requests, contact us through our website at 3abayad.com or through our contact page.